Refund policy

Refund & Return Policy

Thank you for shopping with The Contessa Collective. We want you to feel confident when purchasing from our store. Because we offer both digital and physical products, our refund and return policies vary depending on the type of product purchased.

Digital Products

Due to the instant-access nature of digital products, all digital product sales are final. We do not offer refunds, returns, exchanges, or cancellations once a digital product has been purchased or downloaded.

Please review the product description carefully before purchasing to ensure the product meets your needs.

If you experience a technical issue accessing or downloading your digital product, please contact us and we will be happy to assist you.

Digital products may not be returned because they cannot be physically returned once access has been provided.

Physical Products

We accept eligible return requests for physical products within 14 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging when applicable.

  • You must provide proof of purchase.

  • A return request must be submitted before sending the product back.

Please do not return products without first contacting us.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital downloads and digital products

  • Personalized or customized merchandise

  • Gift cards

  • Clearance or final-sale merchandise

  • Items damaged due to customer misuse

  • Items returned outside the approved return period

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging when applicable

We will review the issue and determine the appropriate resolution.

Refunds

Once an approved physical return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are generally non-refundable unless the order was incorrect or defective due to an error on our part.

Return Shipping

Unless an item was damaged, defective, or incorrectly fulfilled, customers are responsible for return shipping costs.

Shipping costs are non-refundable.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that a physical-product order can be canceled after submission.

Digital orders cannot be canceled once purchased or delivered.

Questions

For questions regarding a return, refund, or order issue, please contact us using the contact information provided on our website.