Shipping Policy

Thank you for shopping with The Contessa Collective.

This Shipping Policy applies to physical products purchased through our Shopify store. Digital products are delivered electronically and do not require shipping.

Order Processing

Physical orders are typically processed before shipment within the timeframe stated on the individual product listing.

Because some products may be fulfilled by third-party suppliers, processing and shipping times can vary depending on the product, supplier, destination, holidays, and carrier delays.

Please note that processing time is separate from shipping/transit time.

Shipping Times

Estimated delivery times will vary depending on the product and shipping destination.

Some products may ship from different fulfillment locations. If your order contains multiple items, those items may arrive in separate packages and at different times.

Delivery dates are estimates and cannot be guaranteed.

Tracking Information

When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been fulfilled.

Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

We cannot guarantee that address changes can be made after an order enters processing or fulfillment.

The Contessa Collective is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control.

Carrier delays may result from weather, holidays, high shipping volume, customs, transportation disruptions, or other circumstances.

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Verify the shipping address on your order.

2. Check around your property or delivery area.

3. Check with household members or neighbors.

4. Contact the shipping carrier using your tracking information.

If you still need assistance, please contact us.

Damaged Packages

If an order arrives damaged, please contact us promptly and provide photographs of the item, packaging, and shipping label when possible.

International Shipping

When international shipping is offered, customers may be responsible for customs duties, import taxes, VAT, or other fees assessed by their country.

These charges are not controlled by The Contessa Collective and are the responsibility of the customer unless otherwise stated.

Digital Products

Digital products are not shipped.

After purchasing an eligible digital product, customers will receive access electronically through the delivery method stated on the product page or checkout confirmation.

Questions

For questions regarding shipping or order delivery, please contact us using the contact information provided on our website.